FreeTxt Support

For concerns and suggestions, please email us at freetxt [ d o t ] help [ a t ] axisglobal-interactive [ d o t ] com

FAQ

1. Registration

• How do I register to FreeText?
• Can I register again with different information?

2. Sending Messages

• How do I send a message using FreeText?
• How much am I being charge for sending a message?
• Can I send free text messages to other networks?
• Why is it I can only send 3 text messages?
• Why is it I can only send 30 text messages to different mobile numbers?

3. Retrieving Messages

• How do I read my text messages?
• I deleted the text notification. How would I know the message numbers of my received messages?
• I already retrieved one of my messages and I still have messages on my virtual inbox. How would I read it?
• After reading my text messages, are these being deleted to my virtual inbox?
• How much am I being charge for reading my text messages on my virtual inbox?

4. Virtual Address Book

• How do I add contacts to my virtual address book?
• Can I add my contacts number on the other mobile network?
• How do I remove a contact from my virtual address book?
• How do I block a contact?
• How do I rename a contact on my list?
• How do I change my contact’s mobile number?
• How to view my contacts list?

5. Billing and Charging

• Am I being charge for sending text messages to my contacts?
• Will my contact be charged for receiving free text to his mobile phone?

• How do I register to FreeText?
  To register, text FREE REG First name/Last name/Location/Age/Gender and sent it to 2625. Registration is FREE! For Example: FREE REG Ian/Oroceo/Quezon City/23/M
  
  Note: only 18 characters for First Name and Last Name are allowed; specify your location/city; 5-99 are the accepted Ages and input M for Male and F for Female for Gender.
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• Can I register again with different information?
  No. One Globe/Touch Mobile/SMART/Talk and Text Number per registration only. Once registered the information supplemented is interchangeable.
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• How do I send a message using FreeText?
  To send free message you should be registered first. To register please see the registration FAQ. Registration is FREE. Once registered you can send free messages by texting FREE <recipients mobile number> <message> to 2625. For Example: FREE 09175310329 Hi Ian! Try this one! It’s FREE! To 2625.
  
  You can also send free text messages using your virtual address book. Text FREE <nickname> <message> to 2625. For example: FREE IAN Hi Ian! Try this one! It’s FREE! To 2625. Please see Buddy FAQ how to add nickname to your virtual address book. Only 110 characters are allowable for the message to be sent. The recipient will receive a notification to read your message.
  
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• How much am I being charge for sending a message?
  Sending message using FreeText is totally FRE! There are no charges incurred on sending text messages.
  
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• Can I send free text messages to other networks?
  No. You can only send to Globe to Globe numbers or SMART to SMART numbers.
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• Why is it I can only send 3 text messages?
  This is our anti-spam usage policy. To avoid spam texting we only allow 3 free text messages to a mobile number. Please wait until the recipient read your text messages. Once the recipient read your text message, you can send free text again.
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• Why is it I can only send 30 text messages to different mobile numbers?
  This is our anti-spam usage policy. To avoid spam texting we only allow a total of 30 free text messages to different mobile numbers a day. Please wait until the recipient/s read your text messages. Once the recipient/s read your text message, you can send free text again.
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• How do I read my text messages?
  To read text messages sent to you, text READ<message no.> to 2625. For Example: READ1 to 2625. Message number is indicated in the text notification you got every time you someone sent you a free message.
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• I already retrieved one of my messages and I still have messages on my virtual inbox. How would I read it?
  To know how many and what are the message numbers you got, text INBOX to 2625. For Example: INBOX to 2625. You will get a text notification indicating how many messages you have on your virtual inbox and what are the message numbers.
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• After reading my text messages, are these being deleted to my virtual inbox?
  Yes; read/retrieve messages are being deleted to your virtual inbox.
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• How much am I being charge for reading my text messages on my virtual inbox?
  You are charge P2.50 for every message that you retrieve/read.
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• How do I add contacts to my virtual address book?
  Text ADD <nickname> <mobile number> to 2625 to add your contact/s nickname and number to your virtual address book. For Example: ADD IanO 639175310329 to 2625. Nicknames and mobile number should be unique from each other.
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• Can I add my contacts number on the other mobile network?
  No. you can only add Globe and Touch Mobile subscribers.
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• How do I remove a contact from my virtual address book?
  To delete a contact from you virtual address book, text DEL <mobile number> to 2625. For Example: DEL 639175310329 to 2625.
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• How do I block a contact?
  To block a contact from sending free text messages, text BLOCK <mobile number> to 2625. For Example: BLOCK 639175310329 to 2625.
  
  Note: you can also block mobile numbers even they are not added to your virtual inbox. You can only block Globe and Touch Mobile Subscribers.
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• How do I rename a contact on my list?
  To edit a contact’s nickname, text CNICK <old nickname> <new nickname> to 2625. For Example: CNICK IanO Ivan to 2625.
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• How do I change my contact’s mobile number?
  To edit a contact’s mobile number, text CNUM <nickname> <new mobile number>. For Example: CNUM IanO 639175310330 to 2625.
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• How to view my contacts list?
  to view the list of your contacts, text LIST to 2625.
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• Am I being charge for sending text messages to my contacts?
  From the title itself, FreeText, Globe and Touch Mobile subscribers can send free text messages to other Globe and Touch Mobile subscribers.
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• Will my contact be charged for receiving free text to his mobile phone?
  If you send a text message to your friends/contacts, they will receive a text notification that you sent him/her a text message. This notification is free of charge. On the other hand if your friend/contact retrieve/read your text message he/she will be charge of P2.50 for every retrieve/read message.
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